Appraisal Alliance Group, LLC: Using Technology to Improve Your Customer Experience
At Appraisal Alliance Group, LLC, technology is the name of the game. We have the latest devices to help us get the job done quicker than ever. We use the best and newest technology at our disposal to bring you high quality, accurate appraisals.
These days, appraisals have become more demanding and require more in depth analysis. We offer the highest quality appraisals, and cutting corners goes against our core values. Therefore, we've found that the best place to save time is by changing our workflow. We strive to be the very best, and we've found that keeping up with new technology allows us to provide more comprehensive reports, quicker turnaround times and of course, the very best in customer service.
Way back when, the majority of orders were ordered via fax and were confirmed with phone calls once we got back to the office. It might be hours before a client even knew if we could do the order. These days, when orders are entered on this website, we receive an e-mail on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Innovating the Ordering Experience
Appraisal Alliance Group, LLC understands that real estate is all about timeliness. We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Data Gathering Tools
The appraisal process is nothing if not a data intensive process. We spend a great deal of time gathering both specific information about the subject property and general data about the local market and developing trends. Appraisal Alliance Group, LLC takes advantage of technology to close the gap once again.
We've learned that taking notes regularly, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using a program written for our phones that even lets us sketch a floorplan right on the spot. And instead of using an old tape measure, we're seeing that more appraisers are adopting laser measuring devices that are quicker, more accurate, and can get into places that normal tape measures have always had problems with.
We combine all of these different technologies to ensure that the final report is complete and conclusive. This works to both our advantages by necessitating less time for call-backs and revisions. A real money saver for busy appraisal clients.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
Delivery of appraisals as PDF files through e-mail is definitely the standard these days. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's a lot faster than the old days before e-mail. But, we've even been able to improve on e-mail with report delivery with this website.
Everyone knows how frustrating it is to lose a file. Or have you ever had problems sending or receiving an e-mail because of the file size? We've come up with a solution for those problems, too. When we deliver an appraisal through this website, the client gets a link sent to their email to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the download link is good for 90 days. So if you lose the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Appraisal Alliance Group, LLC simplifies things by using Digital Workfiles
It would be much easier if appraisers could complete an assignment, deliver it and never be concerned with revisiting that document again. But one of the purposes of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are required by law to keep their reports for 5 years in case any disputes or other matters arise regarding the property.
Here again, Appraisal Alliance Group, LLC leverages our embracing of technology to improve service. By storing every aspect of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we can pull up the entire file whenever it's needed and recall precisely what that assignment was about.
These are just a few examples of how we use technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to save time without cutting corners and deliver a better product to you, our client.